Refunds & Returns
Refund Requests
You may request a full refund within 24 hours of placing your order.
To request a refund, email classictalesnme@gmail.com within 24 hours and include your ORDER NUMBER in the subject line.
After the 24-hour cancellation period, work begins on your personalized digital book and time and production costs are incurred. Therefore, cash refunds are no longer available after 24 hours.
Digital Preview & Corrections
A digital preview of your personalized book will be emailed approximately 48 hours after your order is placed.
At this stage, you may request corrections to the personalized content, such as names, age, dedication, or other details shown in the preview.
Please reply within 24 hours of receiving your preview email with any requested corrections.
If we do not hear from you within that time, your book will be sent to printing as shown.
Once Printing Begins
Once your book enters production:
- No further changes can be made.
- Refunds are not available.
- Personalized books cannot be returned simply because a customer changes their mind.
Damaged Books
If your book arrives damaged, please email classictalesnme@gmail.com and include:
- Your ORDER NUMBER in the subject line
- A photo of the damaged packaging
- A photo showing the damage to the book
We will review the issue and work with you to resolve it.